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How can we help?
Our research support team is here to assist with orders, product questions, and more.
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Track your order status, shipping updates, and tracking number — no account needed.
Support FAQ
Quick answers to common questions
How quickly will I receive a response?
Our support team typically responds within 24 hours on business days. For urgent issues, include your order number for priority handling.
How can I track my order?
Once dispatched, you will receive a confirmation email with tracking details. If not received within 48 hours, contact us with your order number.
I received the wrong item or my order arrived damaged. What should I do?
Email us immediately with your order number and clear photos. Photo evidence is required for all claims. Once verified, we will arrange a replacement at no additional cost.
How can I verify the quality of my order?
All NexGen Lifesciences peptides are tested to 99%+ purity using HPLC and Mass Spectrometry by accredited third-party laboratories before dispatch.
How do I get a Certificate of Analysis (COA) for my order?
COAs are available exclusively to customers. Once your order is received, email us with your order number. Not publicly listed — provided directly to verified customers only.
Do you offer bulk or wholesale pricing?
Yes. Contact us with products and quantities and we will provide a custom quote within 24–48 hours.
Can you recommend products for my research?
While we cannot provide medical advice, our team can help with specifications, purity levels, and documented research applications. Contact us with your research focus.
Are these peptides for human consumption?
No. All products are strictly for in vitro research and laboratory use only. Not approved for human or veterinary use and have not been evaluated by any regulatory authority.
What is your return and refund policy?
If your product arrives damaged or incorrect, contact us with photos and your order number and we will send a replacement. We do not accept returns on research compounds.
Still have questions?
Our support team is ready to help with any questions about your research needs.
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